Refund policy
Refund & Return Policy
At Aurenya, your comfort and satisfaction are important to us. If you are not fully satisfied with your purchase, you may request a return within 15 days of receiving your order.
Return Eligibility
To be eligible for a return, the item must:
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Be unused and in its original condition
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Include original packaging
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Be free from signs of wear, damage, or misuse
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Include proof of purchase or order confirmation
For hygiene and personal care reasons, we cannot accept returns of products that have been used or worn directly on the body unless the item arrived damaged or defective.
How To Request A Return
To initiate a return, please contact us at:
Please include:
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Your order number
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The reason for your return
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Photos if the item arrived damaged or incorrect
Returns sent without prior authorization may not be accepted.
Damaged, Defective, Or Incorrect Orders
Please inspect your order upon arrival. If your item arrives damaged, defective, or incorrect, contact us within 48 hours of delivery so we can resolve the issue as quickly as possible.
Return Shipping Costs
Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.
Shipping costs are non-refundable.
Refunds
Once your return is received and inspected, we will notify you regarding the approval of your refund.
If approved, refunds will be issued to your original payment method within 5–10 business days. Please note that banks and payment providers may require additional processing time.
Non-Returnable Items
We do not accept returns for:
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Used personal care items
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Gift cards
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Final sale or clearance items
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Customized or personalized products
Order Cancellations
Orders may only be canceled within 12 hours of purchase. After this period, orders may already be processed for shipment and can no longer be canceled.
International Customers
Customers are responsible for any customs fees, import duties, or taxes that may apply according to their local regulations.
Contact
For any questions regarding returns or refunds, please contact us at: